1. Respect others
Customers, merchants, drivers, and Waly Market representatives must treat one another with respect. Threats, harassment, stalking, intimidation, discrimination, sexual harassment, and abusive conduct are prohibited.
2. Safety
Do not threaten violence, encourage violence, use a weapon to intimidate another person, or intentionally create dangerous pickup or delivery conditions.
3. Fraud and manipulation
Do not submit false refund claims, use stolen payment information, create fraudulent accounts, manipulate promotions, falsify delivery problems, impersonate another person, or manipulate ratings or reviews.
4. Privacy
Do not misuse, publish, or improperly retain another person's private information. Information obtained through a Waly Market transaction may be used only for legitimate purposes related to that transaction.
5. Reviews and content
Reviews and ratings must reflect genuine experiences. Content must not be unlawful, hateful, threatening, discriminatory, fraudulent, sexually exploitative, or intended to deceive others.
6. Enforcement
Depending on severity and circumstances, Waly Market may remove content, issue warnings, restrict refunds or promotions, suspend accounts, terminate access, or refer matters to appropriate authorities. Waly Market may consider available evidence, safety risk, severity, frequency, and prior violations.